Claims notified via the claims portal are processed swiftly. If all required documents are uploaded correctly and the necessary procedures are followed, payment can be completed within 48 hours.
You do not need to attach your policy document while submitting your claim. Instead, please ensure that you upload a valid ID and provide a digital signature to proceed with your claim submission.
This may be due to an expired link, browser compatibility issues, or network restrictions. First, try opening the link in another supported browser (such as Chrome or Edge). If the problem continues, please contact our support team for assistance.
You can use the Help or Contact Us section on the portal for guidance. For immediate assistance, please email contactcentre@coronationinsurance.com.ng or call our customer service hotline (02-012275475, 02-012275476, 02-012275444).
Please refresh your browser and check if the EDV status has been updated on your claim. If the issue persists, take a screenshot of the error message and send it to claims.support@insurance.com for investigation.
Check your email for confirmation. If you did not receive one, you can log in to the Claims Portal to check the status of your claim and see if the EDV is marked as complete. If there is no update, please contact our support team to verify.
You can reach us through the Contact Us section of the portal, email us at contactcentre@coronationinsurance.com.ng, or call our hotlines (02-012275475, 02-012275476, 02-012275444) for assistance.
Currently, the Claims Portal does not support real-time claim tracking. After submitting your claim, updates will be sent to you via email from our claims team. For more information, please contact our support team.
For the best experience, we recommend using the latest versions of Google Chrome, Microsoft Edge, or Mozilla Firefox. Avoid using outdated browsers or Internet Explorer, as they may cause compatibility issues.